Last Updated: 30 June 2026

Privacy Policy

On Site Audio Visual Services (“OSAV”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, who we share it with, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using this website, you agree to the practices described in this Privacy Policy.

1. Who We Are

On Site Audio Visual Services Ltd (OSAV) is the Data Controller responsible for the personal information collected through this website.

Website: https://www.osav.co.uk

Freephone (UK): 0800 234 6447

2. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Information You Provide

This may include:

Name
Company name
Email address
Telephone number
Event details
Project requirements
Any information you choose to include in an enquiry or quotation request

Information Collected Automatically

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Pages visited
Time and date of your visit
Website usage statistics
Referring website addresses

Where possible, this information is anonymised.

3. How We Use Your Information

We use your personal information to:

Respond to enquiries.
Prepare quotations.
Provide our services.
Manage existing customer relationships.
Improve our website and services.
Monitor website performance.
Protect our website from fraud and malicious activity.
Meet our legal and regulatory obligations.

We will never sell your personal information to third parties.

4. Our Lawful Basis for Processing

Under UK GDPR, we process your information using one or more of the following lawful bases:

Contract – to provide quotations, equipment hire and related services.

Legitimate Interests – to operate and improve our business and website.

Consent – where you have given permission, for example accepting optional cookies or requesting marketing communications.

Legal Obligation – where we are required to retain information for taxation, accounting or legal purposes.

5. Cookies

Our website uses cookies to ensure it functions correctly and to improve your browsing experience.

Cookies may be used to:

Remember your preferences.
Improve website performance.
Analyse visitor behaviour.
Support website security.

Non-essential cookies are only used with your consent.

For more information, please see our separate Cookie Policy.

6. Contact Forms and Quotation Requests

When you submit a contact form or request a quotation, we collect the information you provide so we can:

Respond to your enquiry.
Prepare quotations.
Contact you regarding your project.
Provide ongoing customer support where appropriate.

We will only use this information for the purposes for which it was provided unless otherwise required by law.

7. Third-Party Services

We may use trusted third-party providers to operate our website and services, including:

Website hosting providers
Email providers
Website analytics providers
Spam protection services
Mapping or video services
Business software used to prepare quotations and manage customer enquiries

These providers only process information where necessary and are required to keep your information secure.

8. Data Retention

We retain personal information only for as long as necessary.

Typically:

Website enquiries are retained while discussions remain active.
Customer records are retained for as long as required to provide our services and meet legal obligations.
Financial records may be retained for up to seven years to comply with UK accounting and taxation requirements.

When information is no longer required, it is securely deleted.

9. International Transfers

Some third-party service providers may process data outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR.

10. Your Rights

You have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of your personal information where applicable.
Restrict or object to certain processing.
Request transfer of your information to another organisation.
Withdraw consent where processing relies on your consent.

To exercise any of these rights, please contact us using the details below.

11. Website Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure or destruction.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

12. Links to Other Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of those websites and encourage you to read their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business.

The latest version will always be published on this page together with the revised “Last Updated” date.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us.

On Site Audio Visual Services (OSAV)

Freephone (UK): 0800 234 6447

If you are unhappy with how we have handled your personal information, you have the right to complain to the Information Commissioner’s Office (ICO).

Website: https://www.ico.org.uk